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FAQs: Our Products

Q: When can I call Customer Service?
A: Monday – Friday. From 9am to 5pm PST.

Q: What forms of payment do you accept?
A: We accept Visa, Mastercard, American Express

Q: What models are available in Left Handed?
A: Available models are constantly changing. Please email info@legatorguitars.com for more details.

Q: Do you take custom orders?
A: Our U.S. shop is dedicated to to R&D as well as our Limited Edition 400 Series and is unable to take on custom orders at this time.

Q: Are you hiring?
A: Send a Cover Letter, Resume and why you want to join the Legator Family to: info@legatorguitars.com

Q: How long does shipping take?
A: Due to a high volume of pending orders, please allow 3-4 weeks for shipping and handling.

Q: How will my guitar be packaged?
A: All guitars are shipped in original factory boxes with tools, slip case and neck brace.

Q: Does Legator do repairs?
A: All Legator Guitars come with a manufacturer’s warranty for the original customer covering any product failures for the first year after purchase, standard wear and tear repairs are not covered.

Q: Does Legator Guitars ship internationally?
A: For international orders please send serious inquiries to info@legatorguitars.com with requested guitars and shipping addresss..

Q: Why isn’t the color I want listed in the “Available Options” menu?
A: If you are trying to purchase a guitar in the Legator Store and are unable to process a certain color it may be sold out.

Q: Are contests / guitar giveaways available worldwide?
A: All Legator contests are available worldwide unless otherwise stated, international winners are responsible for shipping costs.

Q: What does B-Stock mean?
A: B-Stock indicates that the guitar may have arrived from the factory with cosmetic defects, or was a returned purchase that is otherwise playable. Defects may include blemishes, smudges, scratches, and/or dents.

FAQs: Ordering

FAQs: Offers, Promotions and Contests

FAQs: Payment

Delivery

Please allow 4-5 days for shipping & handling (International orders may take longer).

Orders are processed during operating hours, Mon-Fri 9am-5pm.

Delivery and shipping notifications will be sent to email provided with purchase.

Can't find what you're looking for in our FAQs? Use the form below to contact our customer support.

For all general consumer enquiries that are not related to our online shop, visit our contact page.